How does the system upgrade impact Participating Providers?

New Member ID Cards
New member ID cards include a new alpha prefix to the subscriber number.

New ID Card example

The new prefixes are as follows:
YEP – Individual, on exchange (January 1, 2019 migration)
YER – Individual, off exchange (January 1, 2019 migration)
YQW – Medicare supplement (January 1, 2019 migration)

New Online Portal
Use just one user ID and password to work with us and other participating payers to:

  • Submit eligibility and benefits inquiries
  • Submit claims and review statuses
  • View your electronic remittance advice (835)
  • Submit authorizations and referrals

Visit for more information about the new Availity Provider Portal. Availity also has a variety of training materials to assist you in what you are trying to accomplish.

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