Recently, we learned that some members or their family members received an automated Explanation of Benefits (EOB) statement and/or a reimbursement check from Blue Cross Blue Shield of North Dakota (BCBSND) for one or more COVID-19 tests completed at a free saliva testing site in Minnesota.
The Minnesota Department of Health contracted with Vault Health and Infinity Biologix to perform COVID-19 testing throughout Minnesota. The COVID-19 test(s) received at this location are covered. Members are not responsible for any amount owed for these tests, contrary to what may be indicated on their EOB.
We work closely with our providers, public health units and other state officials to ensure those who need access to COVID-19 tests can receive them, free of charge. Unfortunately, this situation was the result of a complicated billing error between several parties. We are working hard to ensure it does not occur in the future.
Please call Member Services at 844-363-8457 for any questions you have. Again, we apologize for any inconvenience this billing error has caused.
We know you have many choices in coverage. We thank you for your membership and wish you good health.