Telehealth visits

Telehealth visits reduce the strain on our health care system and limit unnecessary spread of disease. Telehealth visits now include video calls, phone calls, e-mail or online chats, including FaceTime or Skype calls.

How to use telehealth

If your regular health care provider offers a telehealth visit, follow their instructions for signing up and scheduling a visit.


Use the BCBSND telehealth service.

Schedule a telehealth visit by going to

  • Enter service key: BCBSND
  • Enter your member ID number, located on your BCBSND member card
  • The name and date of birth of the person under whom you are covered (could be yourself or a family member)
  • In support of our members, BCBSND is waiving cost shares for all telehealth visits during the pandemic, however eligibility exclusions apply. Call the phone number on the back of your ID to learn about your plan’s eligibility. 

NOTE: Even if you are not immediately in need of telehealth visit, setting it up now will ensure you have it available when you want it.