A message from our President

Dear Members,

After reflecting on 2020, I believe we’ll all be stronger, individually and collectively, because we weathered this pandemic storm together. This report is proof of our organizations resilience and dedication to our members.

  • On the following pages, you’ll get a glimpse of a courageous young couple that got news no expectant parents want to hear at their 20-week prenatal ultrasound. Their strength and attitude is inspiring and contagious. Read their story on pages 4-5.
  • Thanks to smart, caring team members, the 2020 BCBSND COVID response was swift and thorough for all those we serve. It continues now through this phase of the pandemic with our efforts to encourage COVID vaccination rates. See pages 6-9.
  • You’ll also see how joint efforts between BCBSND and the state’s health care providers are profoundly affecting members’ health and well-being, especially during the pandemic. Learn more about BlueAlliance partnerships on pages 10-11. 
  • Community partnerships are also an important reflection of who we are. This year, our Caring Foundation rerouted its grant dollars to support communities through some of the pandemic’s residual effects. Individual employees have also been out contributing to their respective communities, even with the added demands inflicted on them by the pandemic. Get the highlights on pages 12-13.

We take your trust in us seriously. We know you have many choices for health insurance and we are humbled that we’re your choice.  

Dan Conrad
President and CEO
Blue Cross Blue Shield of North Dakota