To ensure consistency and accuracy for all facilities, Blue Cross Blue Shield of North Dakota’s (BCBSND) Utilization Management department (UM) will only use the servicing provider’s address/fax listed on the inpatient/outpatient UM provider’s fax request. If, via phone, a provider requests BCBSND to send letters to an alternate mailing address, the provider will be asked to send the request in writing to ensure correct keying.