Our member call center is coming back online after experiencing technical difficulties, which may cause delays. Thank you for your patience.
Possible Member Services delays
Our member call center is coming back online after experiencing technical difficulties, which may cause delays. Thank you for your patience.
Which Availity products are affected?
All Availity products except the RCM Advanced Claims Editing (ACE) tool
Why are we retiring support?
How does this affect users of the Availity Portal?
Users may still log in to the Availity Portal using IE11. We understand that some of our provider users do not have the autonomy to upgrade their desktop browser, so we will not stop them from logging in. When users accessing the portal using IE11, Availity will display a modal window upon login to recommend that the user switch browsers for a better experience. They will still be able to access the portal using IE11 for the foreseeable future, but as new applications are gradually introduced, they may not perform well inside IE11. If a user calls Availity Client Services (ACS) with an issue, the user will be advised to switch browsers before further troubleshooting can be effectively performed.
What is Availity's plan to communicate this change to providers?
Effective June 16, users will see a modal window upon every login if they are using IE11. This modal will stay in place indefinitely, nudging users to switch browsers. This gives users a 60-day window to switch and be unaffected.
Questions? Please contact UX@availity.com