Blue Cross Blue Shield of North Dakota (BCBSND) is informing providers on Cotiviti’s customer service procedures. As a reminder, BCBSND has partnered with Cotiviti to enhance our Payment Integrity Program. The initial phase will be implemented mid-July with provider notifications going out early August.
When to Contact Cotiviti
Providers and Billing Agents should contact Cotiviti on any of the following items:
- Request duplicate letters
- Discuss audit findings/rationale
- Reconsideration questions
- Update provider contact information
Who to Call
Area | Phone Number |
Retrospective Claims Accuracy (RCA) | 1-203-529-4199 |
Clinical Chart Validation (CCV) | 1-770-379-2169 |
Medical Records | 1-833-931-1789 |
*Monday thru Friday from 7:00am to 4:00 pm CST/CDT
Information to Provide
Cotiviti has a voicemail box for all incoming calls. Providers and Billing Agents should leave a detailed message and include the information:
- Your name
- Call back number and extension, if applicable
- Patient account number and/or reference number
- Cotiviti ID, Voucher Number or Request ID, if applicable
- Detailed question or request
Cotiviti responds to all calls within 24 hours.
