Cotiviti Customer Service Procedures

Blue Cross Blue Shield of North Dakota (BCBSND) is informing providers on Cotiviti’s customer service procedures. As a reminder, BCBSND has partnered with Cotiviti to enhance our Payment Integrity Program. The initial phase will be implemented mid-July with provider notifications going out early August.

When to Contact Cotiviti
Providers and Billing Agents should contact Cotiviti on any of the following items:

  • Request duplicate letters
  • Discuss audit findings/rationale
  • Reconsideration questions
  • Update provider contact information 

Who to Call


Phone Number

Retrospective Claims Accuracy (RCA) 


Clinical Chart Validation (CCV) 


Medical Records 


*Monday thru Friday from 7:00am to 4:00 pm CST/CDT

Information to Provide
Cotiviti has a voicemail box for all incoming calls. Providers and Billing Agents should leave a detailed message and include the information:

  • Your name
  • Call back number and extension, if applicable
  • Patient account number and/or reference number
  • Cotiviti ID, Voucher Number or Request ID, if applicable
  • Detailed question or request

Cotiviti responds to all calls within 24 hours.