Blue Cross Blue Shield of North Dakota (BCBSND) is reminding providers of our directory validation process to comply with the No Surprises Act (NSA) mandate. Instead of mailing providers’ directory information twice a year, as done in the past, we ask providers to verify or submit changes in Availity Essentials using the Directory Validation process.
Providers are asked to continue to provide updates as they occur through the Directory Maintenance form. In the future, these updates will be able to be made through Availity Essentials using the Directory Validation process.
The Directory Validation process remains important as it ensures the BCBSND directory reflects accurate information. By ensuring information is accurate and updated, you help patients in their search for healthcare.
What you need to do:
Each provider group or organization should continue updating BCBSND of changes as they occur and respond to our semi-annual survey. To review your provider directory information, confirm its accuracy or request changes, please use our Availity Essentials provider portal.
Where to begin:
- If you are currently not registered with Availity Essentials, register for our Availity Essentials provider portal.
- We recommend watching the “Get Started with Availity” video.
- Follow these instructions to complete the Directory Validation process.
What if a provider does not comply with the NSA mandate?
If a provider fails to make an effort to update BCBSND as changes occur, they may be removed from our provider directory.
What comes next?
BCBSND will continue to work with our software vendor and Availity Essentials to enhance the user experience by incorporating edit capabilities to replace the Directory Maintenance form.
We’re here to help
For help with Availity Essentials registration or login, call their Client Services at 1-800-282-4584.
If you have questions about the Directory Validation process, contact Provider Credentialing at:
- Phone – 1-800-756-2749
- Email – email@example.com
For additional support, contact your Provider Relations Partner at firstname.lastname@example.org.