Healthcare Common Procedural Coding System (HCPCS) code Q3014, Telehealth originating site facility fee, is used to bill for services incurred at the site where the patient is located during the telehealth service. Per the Blue Cross Blue Shield of North Dakota (BCBSND) Telehealth Services Reimbursement Policy, code Q3014 should be reported with the valid place of service (POS) code reflecting the location of the patient.
If the patient is not located in a health care facility or clinic, additional services are not being provided at the originating site, and it would not be appropriate to bill code Q3014. In addition, it is not appropriate for the same performing provider to bill both the telehealth professional service provided at the distant site along with code Q3014 for the telehealth originating site. For charges billed in error, correct the claim by completing a frequency 7. For more information on claim corrections, view our Provider Manual.
For telehealth services that are being provided to members in their home, refer to our current COVID-19 billing and coding guidelines. For additional questions, refer to our Provider Contact Center at 1-800-368-2312.