BCBSND is informing Medicaid Expansion providers that the option to search in our Availity provider portal for eligibility and benefits by the member name and date of birth (DOB) is working incorrectly. Asking the member to see their insurance card and entering the member's name, DOB and the member's ID guarantees the best match within the Availity provider portal.
Providers will need to call the ND Medicaid Expansion Provider Service Center at 1-833-777-5779 to verify eligibility and benefits if you do not have the member’s ID number or insurance card.
Currently, we are working to resolve this issue. We apologize for the inconvenience this may be causing.