Blue Cross Blue Shield of North Dakota (BCBSND) thanks providers for your continued patience as our Commercial Provider Service Contact Center has high call volumes and wait times in the first two quarters of this year.
From our original HealthCare News (HCN) publication on February 16, 2023, Provider Service Contact Center Call Volumes and Wait Times we have seen improvements in our call volumes and wait times, since providers are using additional resources provided in the original article.
We are seeing an increase of providers accessing self-service tools, as a reminder the self-service tools available:
- Interactive Voice Response (IVR)
- Check claim status
- Verify eligibility
- Verify cost shares accumulated
- Some services are excluded
- Availity Essentials
- Eligibility and benefits verification
- Direct messaging
- Viewing your electronic remittance advice (ERA)
As a reminder to keep providers informed, we place banner messaging on the BCBSND Provider website if or when we are experiencing high call volumes or scheduled, or system down-time as shown below. We also notify providers through the banner messaging for additional unplanned downtime and closures.