Confused by BCBSND's Explanation of Benefits document? We want to hear from you!

June 19, 2012 Najla Amundson


Confused by your Blue Cross Blue Shield of North Dakota Explanation of Benefits (EOBs) you get in the mail?

You are not alone.

BCBSND wants to create an EOB for its members that really is a clear explanation of benefits.

Image of Explanation of Benefits document

Mark Tschider, BCBSND vice president of Customer Support and Claims Administration, said he hopes members tell the company which parts of the EOB are most confusing and why. And Tschider said he'd like to know what type of information they would like to see at a glance.

"We have several releases scheduled for future enhancements and your comments will assist us with development of those enhancements to better serve our members," Tschider said.

Here is a current version of the EOB and info on how to read the statement.

Please let us know how we can improve it and your experience as a member.