Article Image

No. 1 out of Blue plans nationwide for service

September 5, 2017 Rhonda Ubben

We believe you come first. That's why we strive to always provide you with friendly, helpful customer service.

And now, we want to thank you for ranking us first in customer service among Blue Cross Blue Shield companies across the U.S.

Member Touchpoint Measures are a Blue Cross and Blue Shield Association program to assess service.

The program covers things like timeliness and accuracy in enrollment, inquiries and claims. Ratings are given by people who have used our Member Services.

We are proud to have earned maximum points January through June 2017. And we have ranked first nationwide three times since 2013.

We are committed to continuing to provide exceptional service to you, our members.

Here are two ways to access Member Services:

Online Member Services
View claims, change your address, request a new ID card and more. The tool allows you to manage your health care benefits anywhere, anytime.

Claims and coverage member service
You can also call toll-free anytime between 7:30 a.m. to 5:00 p.m., Monday through Friday at 800-342-4718. We're always happy to help.

 

RL 8.3