Frequently Asked Questions

Are you part of MediQHome?
Every physician associated with BCBSND has the opportunity to participate in MediQHome. Doctors who have opted in to the program have changed their practice protocols to a PCMH model — a more patient-centered collaborative style of care.

What is MDinsight®?
MDinsight automates the collection of clinical data from physician practices' existing electronic medical record, practice management, lab and registry systems, as well as transcribed notes, which means that even physicians without electronic systems can participate in the MediQHome program.

The data is analyzed against National Quality Forum and National Committee for Quality assurance guidelines for the clinical suites BCBSND is tracking as part of the MediQHome program, and patient care management reports are displayed to physicians in the MDinsight web portal.

Who has access to this program?
The MediQHome program is available to all North Dakotans regardless of insurance coverage. The only difference patients should notice is a greater focus on their health care needs from their provider.

Will this program affect the amount patients have to pay?
There are no additional costs to patients for seeing a participating MediQHome provider.

How is MDinsight different from an electronic medical record (EMR)?
MDinsight is designed to address MediQHome needs and serves as a complement to an EMR. The purpose of an EMR is to increase operating efficiency by capturing information electronically at the point of care. This requires the practice to invest in software and hardware and alter the workflow. Even with an EMR, most physicians will continue to dictate clinical information that cannot be entered in a template.

How does Symphony Performance Health obtain medical data?
Providers send their electronic patient data, such as progress notes, procedure reports, lab test results and discharge summaries, to Symphony Performance Health on a daily or weekly basis through a secure Internet connection. Symphony Performance Health collects and stores this information in a data vault. From there, Symphony Performance Health's technology quantifies the data and creates relational tables, which are then searched by the Symphony Performance Health Engine to create reports for physician practices and health care industry customers, such as BCBSND.

Who owns the rights to my data?
You own your data. Symphony Performance Health is a business associate of your practice, acting as an electronic librarian.

How will patient rights and privacy be affected?
Patient records are stored in a data center that uses the highest security technology available and complies with all rules and regulations related to privacy and security.

How will my patient data be used?
The information you send to Symphony Performance Health will be treated as protected health information (PHI). Only practice personnel you authorize will have access to identifiable patient information.

How secure is my data?
Patient records are stored in a high-security data center in Atlanta, Ga. The Symphony Performance Health data center is located in one of the country's highest capacity optical network super highways and is physically secured and protected from unauthorized access. Their systems are monitored 24 hours a day, seven days a week by experts in technical security, intrusion detection, vulnerability analysis and firewall management. Symphony Performance Health uses the latest Internet security, encryption processing, intrusion detection and login validation. Symphony Performance Health also works closely with their technology partners to ensure all hardware and software conforms to the latest security and Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Who will have access to patient data?
Only those you authorize will have access to patient data.

Symphony Performance Health is an independent company assisting in the administration of BCBSND's health and wellness, and care and disease management programs. MDinsight® is a software tool provided by Symphony Performance Health.

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