FARGO, N.D. — Janelle Griggs has been promoted to program manager of the Customer Contact Center at Blue Cross Blue Shield of North Dakota (BCBSND).

She is responsible for oversight of quality assurance, the Member Advocacy Program and the Voice of the Customer Program.

She began her BCBSND career in 2001 as a customer service representative in Member Services. She transferred to research specialist and was promoted to quality assurance specialist and then to trainer, all in Member Services. In 2008, she was promoted to team leader in BlueCard. She transferred to reimbursement analyst in Provider Reimbursement in 2014.  

Griggs earned a bachelor's degree in business administration from the University of North Dakota, Grand Forks.

About Blue Cross Blue Shield of North Dakota
BCBSND is a member-owned, not-for-profit independent licensee of the Blue Cross and Blue Shield Association. As North Dakota's largest provider of health care coverage, BCBSND is taking BOLD steps to collaborate with doctors, hospitals, clinics and members to ensure affordable access to quality health care in the state. To learn more about BCBSND, visit www.BCBSND.com.