FARGO — Shelly Stalpes has been promoted to director of the Customer Contact Center at Blue Cross Blue Shield of North Dakota (BCBSND).
Stalpes is responsible to manage, monitor and coordinate all member and provider services activities of BCBSND to ensure the company meets consumers' expectations. She will ensure Customer Contact Center staff responds to inquiries with courtesy and professionalism, and staff provides timely and accurate information.
She has been with the organization for 27 years and has served as manager of Claims Service Units for the past seven years. From 1992 through 2008, she served as team leader of the Claims Service Units, which included North Dakota Public Employees Retirement System (NDPERS), Federal Employee Program (FEP), Dental, Vision, the Preferred Provider Organization (PPO) and the Bismarck Service Office.
Stalpes received her bachelor of science degree in business administration from Minnesota State University Moorhead.
About Blue Cross Blue Shield of North Dakota
BCBSND (www.BCBSND.com) was founded in 1940 with the mission to provide members with affordable access to health care across the state. As a member-owned, not-for-profit independent licensee of the Blue Cross and Blue Shield Association, BCBSND continues to provide the best value in health care coverage through unmatched local service and access to a comprehensive network of health care providers across the state, the nation and in 200 countries.