High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Confused by your Blue Cross Blue Shield of North Dakota (BCBSND) Explanation of Benefits (EOBs) you get in the mail?
You are not alone.
BCBSND wants to create an EOB for its members that really is a clear explanation of benefits.
Mark Tschider, BCBSND vice president of Customer Support and Claims Administration, said he hopes members tell the company which parts of the EOB are most confusing and why. And Tschider said he'd like to know what type of information they would like to see at a glance.
"We have several releases scheduled for future enhancements and your comments will assist us with development of those enhancements to better serve our members," Tschider said.
To look at a current version of the EOB and make comments and suggestions, visit the BCBSND blog, BlueInsight, at https://www.bcbsnd.com/blueinsight.
BCBSND is an independent licensee of the Blue Cross and Blue Shield Association.
