Our customer contact center is currently experiencing high call volumes. We thank you for your patience.
High call volume
Members of BCBSND are reporting instances of callers posing as BCBSND representatives. The caller says they are asking questions for a "survey" on provider satisfaction. In some cases, the caller asks for personal information (member's date of birth, etc.) and sometimes hangs up mid-way through the call.
BCBSND calling procedures
BCSBND does ask for personal information over the phone to verify your identity, such as your name, date of birth, address or last four digits of your Social Security Number (SSN). However, BCBSND representatives will never:
If you receive a call from a representative claiming to be from BCBSND and it seems suspicious, we encourage you to hang up. If you want to report the issue, you can call the number on the back of your member ID card or report it to the North Dakota Attorney General's office at https://attorneygeneral.nd.gov/consumer-resources/scam-prevention.