High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Gary Miller, Robert Lamp and Roger Kenner have been re-elected and Dr. Dale Klein has been elected to the Board of Directors that governs Blue Cross Blue Shield of North Dakota.
Miller, senior vice president and chief financial officer at St. Alexius Medical Center, Bismarck, and Klein, a family practice physician at a Medcenter One clinic in Mandan, hold provider seats. Lamp, owner of Robert L. Lamp & Associates LLC, Fargo, and Kenner, owner of Kenner Seed Farm and Kenner Simmental Ranch, Leeds, hold consumer seats.
The Board of Directors is made up of 13 men and women who represent business, government, health care and education. Eight are consumer directors, and five are provider directors.
