FARGO, N.D. — Amber Kienenberger has been promoted to director of digital experience at Blue Cross Blue Shield of North Dakota (BCBSND).
Kienenberger joined BCBSND in 2005 as a graphic artist in the Fargo District office. “I am grateful for the variety of opportunities. I always had the willingness to grow and try new things at work, BCBSND always supported that,” says Kienenberger.
In her role, Kienenberger is responsible for creating a seamless and successful digital experience for customers, improving satisfaction metrics and building customer loyalty. She states, “One of my favorite parts about my new position is the opportunitiy for innovation. I am thrilled to bring new experiences to the people we serve and improve digital touchpoints.”
A Midwest native, Amber holds a bachelor’s degree from Minnesota State University, Moorhead. She has been with BCBSND for 16 years.
About Blue Cross Blue Shield of North Dakota
BCBSND (www.BCBSND.com) was founded in 1940 with the mission to provide members with affordable access to health care across the state. As a member-owned, not-for-profit independent licensee of the Blue Cross and Blue Shield Association (BCBSA), BCBSND is committed to transforming care and health across the state to improve outcomes, lower cost trends and make it easier to shop, buy and use health care coverage. Members have access to unmatched local service and to a comprehensive network of health care providers across the state, the nation and in 200 countries.