Extended phone hours will assist members inquiring about 2021 health care benefits and coverage

FARGO, N.D. – Blue Cross Blue Shield of North Dakota (BCBSND) is extending its call center hours to provide more flexibility and one-on-one attention to members inquiring about benefits and coverage.

Through January 29, 2021, Customer Advocates will be available during these extended hours by phone:

• Monday-Thursday, 7:30 a.m. - 6 p.m. CST
• Fridays, 7:30 a.m. - 5 p.m. CST
• Call toll free, 844-363-8457

Customer Advocates are also available for in-person visits to discuss questions related to health care benefits and coverage at most BCBSND office locations, Monday-Friday, 8 a.m.-4:30 p.m. CST. All in-person visits require an appointment. If you’d like to schedule an in-person visit, call the number on the back of your card to make an appointment. Current members can also log in to their online account for 24/7 secure access to view their current plan at BCBSND.com.

After January 29, BCBSND will resume normal call center hours, Monday-Friday, 7:30 a.m. - 4:30 p.m.

About Blue Cross Blue Shield of North Dakota
Blue Cross Blue Shield of North Dakota (BCBSND) was founded in 1940 with the mission to provide members with affordable access to health care across the state. As a member-owned, not-for-profit independent licensee of the Blue Cross and Blue Shield Association, BCBSND continues to provide the best value in health care coverage through unmatched local service and access to a comprehensive network of health care providers across the state, across the nation and in 200 countries.