We’re often asked what we do with EOBs. Here are answers to clarify:
Zero Dollar EOBs (this is when the insured has no financial liability)
- We only create a digital copy, which is stored in the member portal and available to the member
- We do not mail out a paper copy of this type of EOB
All Other EOBs
- We mail a paper copy to show claims processed
- Members can switch to paperless EOBs via the member portal so they no longer receive paper or email EOBs
- Prescription EOBs are viewable only in the member portal
- We no longer mail paper copies of quarterly Rx summaries
To get EOBs without portal access, members may contact Member Services.