• May 2019

Explanation of Benefits (EOB) questions answered

Zero Dollar EOBs (When the insured has no financial liability)

  • Only a digital copy is created to the member portal and available by the member
  • A paper copy of an EOB will not be mailed

All Other EOBs

  • Paper copies will be mailed to show claims processed
  • Members can switch to paperless EOBs via the member portal and no longer receive paper or email EOBs
  • Prescription EOBs are viewable only in the member portal
    • Quarterly Rx summaries no longer mailed

A member without portal access can contact Member Services