Zero Dollar EOBs (When the insured has no financial liability)

• Only a digital copy is created to the member portal and available by the member
• A paper copy of an EOB will not be mailed

All Other EOBs

• Paper copies will be mailed to show claims processed
• Members can switch to paperless EOBs via the member portal and no longer receive paper or email EOBs
• Prescription EOBs are viewable only in the member portal
  • Quarterly Rx summaries no longer mailed

A member without portal access can contact Member Services