Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
High call volumes
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
BlueAlliance
Employers, health care systems and BCBSND—we all struggle with rising costs while seeing limited improvements in health.
The answer isn't simply to cut costs. Rather, it's to help collaborate with providers on more efficient, effective care and better health outcomes.
That solution is underway.
Alongside North Dakota physicians, we developed BlueAlliance, a partnership that combines our wealth of health intelligence with provider expertise to:
- Improve care outcomes
- Create a better patient experience
- Curb escalating health care costs
BlueAlliance is also a new, improved payment system—one that pays for the value, not the volume, of care. Payment methodologies like this are the means to ensure an affordable, sustainable health care system for the future.
