High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
BCBSND district offices will be closed to the public on Friday, Dec. 26.
This includes Bismarck, Grand Forks, Jamestown and Minot. Need help? We’re here for you! Log in at BCBSND.me or call 844-363-8457.
We are unable to accept walk-ins on Friday, Dec. 26, and Friday, Jan. 2., due to short staffing.
Blue Cross Blue Shield of North Dakota (BCBSND) would like to inform providers of a known issue with the Availity Essentials Claims Status direct messaging feature.
As of April 2, 2025, the Availity Essentials provider portal direct messaging feature disappeared, impacting providers ability to send messages to BCBSND.
A notification has been added to the impacted portal screen and will display while Availity actively works on resolution for this. The banner will be taken down once the issue is resolved.
Please utilize the Availity Essential portal for potential answers to your questions, this may include but is not limited to Eligibility & Benefits, Claim Status details, and Remittance Viewer. If you need immediate assistance, please utilize the appropriate Provider Service Contact Center, by calling the number on the back of the members ID card.
We thank you for your patience and apologize for the inconvenience.
Questions?
Contact our Provider Service Center at 800-368-2312.
