High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
This applies to both Commercial and Medicaid Expansion
Blue Cross Blue Shield of North Dakota (BCBSND) continually develops and revises coding and reimbursement policies and resources in response to rapidly changing medical technology and updates to the coding sets.
Our commitment is to update the provider community as coding and reimbursement policies and guidelines are added, adopted and/or revised.
The following coding and reimbursement policies will have updates for April 1, 2025:
Questions?
For additional questions contact the appropriate Provider Service Center:
