High call volumes
Our member and provider services may be experiencing higher than normal call volumes. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Phones unavailable today 330-5pm CST today
Please be advised that the CCC member phones are coming down at 3:30-5pm CST today.
We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Applies to our Commercial line of business only
Members of the Accredo Exclusive Specialty Pharmacy Network will have an additional in-network specialty pharmacy option starting July 1, 2025. Prime Therapeutics Pharmacy (PTP) will join Accredo to form the Exclusive Specialty Pharmacy Network with Accredo and PTP.
This expansion means that members who were required to fill their prescriptions at Accredo will now have the option to use PTP as well.
Members can call PTP at 866-554-2673 to enroll and request the transfer of their prescriptions. Providers will be able to send specialty drug prescriptions to PTP beginning July 1, 2025.
Questions?
Providers can contact PTP at 800-424-1708 or BCBSND Provider Service Center at 800-368-2312.
