High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Blue Cross Blue Shield of North Dakota (BCBSND) Medicaid Expansion wants to inform our provider community of new coverage starting Oct. 1, 2025, for Community Health Worker and Paramedicine for BCBSND Medicaid Expansion Members.
BCBSND plans to align with the general guidance outlined of who can provide this service and when, as drafted by the North Dakota Department of Health and Human Services (DHHS). BCBSND will publish another HealthCare News soon with more detail for providers.
Providers can locate those drafted policies at https://www.hhs.nd.gov/healthcare/medicaid/provider/manuals-and-guidelines once published.
Questions?
Contact prov.partners@bcbsnd.com
