High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Blue Cross Blue Shield of North Dakota (BCBSND) is currently implementing the July 2025 quarterly code updates of Healthcare Common Procedure Coding System (HCPCS) and Proprietary Laboratory Analyses (PLA) codes issued by the American Medical Association (AMA) and the Centers for Medicare and Medicaid Services (CMS).
The July code update will have an effective date of July 1, 2025, and our implementation completion will be prior to July 1. Please refer to the AMA and CMS websites for a complete list of added, revised and deleted codes.
