High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
BCBSND district offices will be closed to the public on Friday, Dec. 26.
This includes Bismarck, Grand Forks, Jamestown and Minot. Need help? We’re here for you! Log in at BCBSND.me or call 844-363-8457.
We are unable to accept walk-ins on Friday, Dec. 26, and Friday, Jan. 2., due to short staffing.
Impacting Commercial Lines of Business
Effective Aug. 1, 2025, Blue Cross Blue Shield of North Dakota (BCBSND) has updated the Long-Acting Insulin Prior Authorization (PA) Program to include additional agents: Toujeo, Basaglar and Insulin glargine 300 units/ml.
The complete list of program target agents is shown below.
Preferred Agent(s)
Non-Preferred Target Agent(s)
To view this PA program summary, visit Long Acting Insulin Prior Authorization with Quantity Limit Program Summary.
Questions?
Contact our Provider Service Center at 800-368-2312.
