High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
BCBSND district offices will be closed to the public on Friday, Dec. 26.
This includes Bismarck, Grand Forks, Jamestown and Minot. Need help? We’re here for you! Log in at BCBSND.me or call 844-363-8457.
We are unable to accept walk-ins on Friday, Dec. 26, and Friday, Jan. 2., due to short staffing.
Impacting our Commercial line of business only
Blue Cross Blue Shield of North Dakota (BCBSND) continually develops and revises pharmacy policies in response to rapidly changing pharmaceutical requirements. Our commitment is to update the provider community as pharmacy policies are adopted and/or revised.
The following Commercial medical drug policies are new and effective May 1, 2025:
*see www.gatewaypa.com/policydisplay/52 on or after May 1, 2025.
The following Commercial prior authorization medical drug policies have revisions effective May 30, 2025:
*see www.gatewaypa.com/policydisplay/52
The following Commercial post service claim edit medical drug policies have revisions effective May 1, 2025:
*see www.gatewaypa.com/policydisplay/52
