High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
BCBSND district offices will be closed to the public on Friday, Dec. 26.
This includes Bismarck, Grand Forks, Jamestown and Minot. Need help? We’re here for you! Log in at BCBSND.me or call 844-363-8457.
We are unable to accept walk-ins on Friday, Dec. 26, and Friday, Jan. 2., due to short staffing.
Blue Cross Blue Shield of North Dakota (BCBSND) is informing our provider community of a new telehealth services provider guidelines webpage. This webpage is designed to support and guide health care providers who deliver telehealth services to our Commercial and North Dakota Medicaid Expansion members. It aims to assist in managing the billing for these services by providing scenarios that assist providers to choose the correct billing path for filing claims.
To learn more about the telehealth service provider guidelines visit Provider Guide to Telehealth Services.
Questions?
Contact the appropriate Provider Service Center:
