High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Blue Cross Blue Shield of North Dakota (BCBSND), in response to the recent measles cases in North Dakota, has reviewed the coverage criteria and benefits for the measles, mumps and rubella (MMR) vaccine.
Measles, mumps and rubella (MMR) and measles, mumps, rubella and varicella (MMRV) vaccine(s) will be covered as a preventive service, subject to the member's preventive benefits as outlined in their benefit plan, even if administered outside the standard age range identified by the Centers for Disease Control and Prevention (CDC).
Please note, if the claim for MMR immunization has finalized and a provider does not feel it processed toward the members preventive benefit appropriately, contact the appropriate Provider Service Center to have the claim reviewed.
Providers should still follow standard processes of checking eligibility to ensure the member has active coverage prior to rendering the service. Preventive benefits may vary by plan, while most cover routine immunizations at 100%, some plans may not. For further questions on specific plan benefits, please contact us.
Questions?
Contact our Provider Service Centers at Commercial: 800-368-2312 and at Medicaid Expansion: 833-777-5779.
