High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Blue Cross Blue Shield of North Dakota (BCBSND) wants to let providers of an upcoming change within the Availity Essentials authorization request screen, starting May 17, 2025.
Once BCBSND and the authorization type are selected in the payer dropdown menu, the new user interface (UI) will open seamlessly within your existing workflow.
The new interface may have a new look and consolidated features; however, the function will remain the same. You will not need to do anything different, simply log in to Availity Essentials, select Patient Registration and navigate to the Authorizations & Referrals tool as usual to get started.
Changes have been made to the BCBSND Predictal Resource guide to accommodate this change.
For more information or if you experience any issues while using Availity Essentials, please contact Availity Technical Support at 800-282-4548.
