High call volumes
Our member and provider services may be experiencing higher than normal call volumes. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Phones unavailable today 330-5pm CST today
Please be advised that the CCC member phones are coming down at 3:30-5pm CST today.
We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
BCBSND would like to remind providers of correct billing guidelines, relating to therapy services in a Skilled Nursing Facility (SNF) setting.
SNF claims have been identified where providers are billing therapy services on an outpatient claim(s) incorrectly. Please refer to our currently published Inpatient Skilled Nursing Facility Billing Guidelines for information on correct practices.
It is important to review and understand the guidelines to avoid billing errors. Per the above published guidance, Speech, Occupational and Physical therapy are included in the per-diem and should not be unbundled. However, if those services are being provided to a patient that isn’t in an inpatient setting, the services should be billed on a CMS-1500.
For additional information, please refer to the policy or contact the appropriate Provider Service department by calling the phone number on the back of the member's ID card.
