High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
BCBSND district offices will be closed to the public on Friday, Dec. 26.
This includes Bismarck, Grand Forks, Jamestown and Minot. Need help? We’re here for you! Log in at BCBSND.me or call 844-363-8457.
We are unable to accept walk-ins on Friday, Dec. 26, and Friday, Jan. 2., due to short staffing.
BCBSND wants to provide another update regarding the notification below. Claims have been identified, and adjustments will be made for impacted claims. Please allow additional time for these claims to be adjusted. Providers should call the applicable Provider Service Center after March 27, 2025, if they feel a claim was missed pertaining to this issue.
Previous article posted on Jan. 9, 2025. On Nov. 7, 2024, Blue Cross Blue Shield of North Dakota (BCBSND) informed our provider community that we are working to resolve an issue which was outlined in the HealthCare News article Claims Pricing Processing Errors.
Our claims' processing vendor is still working to identify all impacted claims. Once they have identified all impacted claims, BCBSND will begin the adjustment process. Claims impacted were processed between the dates of Oct. 18, 2024, through Nov. 2, 2024.
As a reminder, listed below are the following provider and claim types (this is not an all-inclusive list as we are continuing to research the impact):
We will continue to inform our provider community of updates through HealthCare News and apologize for the inconvenience.
Questions?
Contact the appropriate Provider Contact Center. To locate the number, access Provider Contacts.
