High call volumes

Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office.  We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.

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Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.


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Reimbursement Policies

Please note: Coding and reimbursement policies can be changed at any time without notification. BCBSND further reserves the right to change any contract, policy, benefit plan or process referenced in this publication without updating these publications.