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New Prime Medical Pharmacy Multi-Factor Authentication

Blue Cross Blue Shield of North Dakota (BCBSND) is notifying our Commercial provider community that our medical pharmacy partner, Prime Therapeutics Management (Prime), will implement Multi-Factor Authentication (MFA) for GatewayPA.com beginning March 28, 2026. This enhancement is part of an ongoing effort to strengthen system security.

What to expect

  • On March 13, 2026, Prime Communications sent an official announcement to all GatewayPA.com users outlining the new MFA requirements.
  • A Login Reference Guide will be available on the GatewayPA.com homepage.
  • A notification banner will be displayed on GatewayPA.com to inform users of this security enhancement.

Please note: This MFA change will affect all users unless they access GatewayPA.com through Single Sign-On (SSO) via their organization. There are a few limited exceptions, so if you do not notice this change immediately, no action may be required.

Questions?
If in need of assistance, please contact Prime’s Gateway Website Support at ProviderInquiry@PrimeTherapeutics.com.