We are informing providers of longer-than-normal wait times within our Commercial Customer Contact Center as we enter the new year. This is due to high call volume. A notification banner has been placed on our website as well. During this time, we highly encourage the use of Availity or other means of information verification.
Check out our previous HealthCare News article for more information and resource tools at Commercial Customer Contact Center Phone Volume Resources.
We appreciate your patience as we work through these calls.
