High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Blue Cross Blue Shield of North Dakota (BCBSND) is informing our provider community that, effective Oct. 17, 2025, there will be a system update. This update will allow claims from out-of-state plans that are coordinating as secondary to be processed in the same manner as our local BCBSND secondary claims.
This update aims to prevent providers from receiving higher-than-expected payments from out-of-state plans that are paying secondary to a commercial payer.
We will be updating our provider manual to reflect on this new process within the next 90 days.
Questions?
Contact our Provider Service Center at 800-368-2312.
