High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Blue Cross Blue Shield of North Dakota (BCBSND) is reminding providers of the upcoming change regarding submission of medical record documentation on an authorization request already received by BCBSND that will be effective Oct. 17, 2025. Please see the previous article published on Aug. 28, 2025, to learn more Notice of Upcoming Change to Prior-Authorization Documentation Submission Process.
