High call volumes
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
BCBSND district offices will be closed to the public on Friday, Dec. 26.
This includes Bismarck, Grand Forks, Jamestown and Minot. Need help? We’re here for you! Log in at BCBSND.me or call 844-363-8457.
We are unable to accept walk-ins on Friday, Dec. 26, and Friday, Jan. 2., due to short staffing.
Update Sept. 19, 2025, Providers will see a temporary view of new and revised September 2025 policies. These policies will be listed on our website https://www.bcbsnd.com/providers/policies-precertification/medical-policy/new-and-revised-medical-policies. Once these policies are uploaded to the standard view on the medical policy page, the newly linked page and alert message will be taken down.
Blue Cross Blue Shield of North Dakota (BCBSND) is updating the appearance of its medical policy search function. Find our previously published article here. This change will help streamline medical policy management and communication.
What’s Not Changing
The content and access path remain the same. You will still go to https://www.bcbsnd.com/providers/policies-precertification/medical-policy/disclaimer.
What to Expect
While the structure – description, criteria and updates – will look familiar, you may notice some formatting and font inconsistencies. These are known issues and are actively being worked on.
Questions?
Contact the number on the back of the member’s ID card.
Thank you for your patience and flexibility as we continue to work through the updates.
