Federal Employee Program (FEP) Prior Authorization (PA) Process Change
The primary objective of this process change is to reduce the administrative burden on both providers and FEP members.
Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
