Getting sick is never convenient, but virtual care visits make medical care more accessible. You can have a visit in minutes using your computer, tablet or smartphone. If your regular health care provider offers virtual care visits, use their services. If not, BCBSND has more options for you.
Check your virtual care coverage on the Member Portal under Plan Documents or through your employer's HR department.
Or call 844-363-8457 with questions about your plan.
You have multiple options to get care
Option 1: Use your own provider’s virtual care services
Many providers or health care systems provide virtual care services. Visit their website for sign-in and visit instructions or contact them to begin care.
Locate other virtual care options using BCBSND.me
- Log in to BCBSND.me.
- Click on Benefits tab.
- You’ll see the virtual care options available to you.
Option 2: Online Virtual Care Services
Spring Health Virtual Care Services
Spring Health offers fast access to in-person and virtual therapy, medication management and mental health support. Users can find a care provider and book an appointment within minutes, connecting members with licensed providers when they need care most. Spring Health is accessible via phone, tablet or computer. To get started, visit springhealth.com/connect.
Teladoc Virtual Care Services
Teladoc Health offers access to U.S board-certified providers seven days a week by phone, video, web or app from anywhere. While not a substitute for a regular physician, Teladoc Health can help with non-urgent care when your doctor isn’t available. Services include support for skin conditions, cold and flu, pink eye, stomach bugs, sinus infections and more.
Currently, registration requires calling 800-835-2362, and members will pay upfront. Eligible members will receive a refund for the amount beyond their cost share after the issue is resolved.
We will communicate updates as we have them.
Virtual care services may be a covered benefit under your plan and cost sharing may be waived for some services. Call the phone number on the back of your ID card.
Call 911 or go to the emergency room if you think you are having a life-threatening emergency or if your health is at serious risk by delaying care.
If you or someone you know are experiencing thoughts of suicide, mental health or substance use or any other kind of emotional distress. Call 988 to speak to a trained crisis counselor.
Common Questions
Spring Health is an independent company providing access to in-person and virtual therapy, medication management and mental health support, on behalf of Blue Cross Blue Shield of North Dakota. © Spring Health
Teladoc Health is an independent company providing telehealth services including medical advice on behalf of Blue Cross Blue Shield of North Dakota.
