Member Services Representatives unavailable May 27

Our member services representatives will not be available Monday, May 27, due to the holiday.

Show More

Virtual care: Talk to a doctor 24/7 without leaving your home

Mother and child watching video about medicine or having online consultation with doctor

Getting sick is never convenient, but virtual care visits make medical care more accessible. You can have a visit in minutes using your computer, tablet or smartphone. If your regular health care provider offers virtual care visits, use their services. If not, BCBSND has another option for you through our partnership with Amwell.

Check your virtual care coverage on the Member Portal under Plan Documents or through your employer's HR department.

Or call 844-363-8457 with questions about your plan.

You have two options to get care

Icon of a hand holding a smart phone with an image of a doctor

Option 1: Use your own provider’s virtual care services

Many providers or health care systems are providing virtual care services.
Visit their website for sign-in and visit instructions or contact them to begin care.

Amwell logo

Option 2: Amwell virtual care service

Amwell doctors are available 24 hours a day, 365 days a year. In just minutes you can create an account and be online with a doctor.

Amwell virtual care isn’t meant to replace your primary care provider (PCP). It is designed to reduce non-emergency and walk-in clinic visits when your PCP isn’t available.

When you book your Amwell virtual care appointment, the appointment scheduler will provide an estimated cost for your entire virtual care visit. However, you will not have to provide payment until after your virtual care visit. Please note, the exact coverage amounts are based on your specific plan.

Follow these steps to get care from Amwell:

  1. Visit amwell.com or download the Apple or Android app
  2. Create an account or login to your existing account.
  3. Enter service key: BCBSND
  4. Enter your Member ID number, located on your BCBSND member card
  5. Enter the name and date of birth of the policy holder
  6. Choose the type of visit you need, scroll through providers and select one to begin your visit.

Sign up or begin your visit:

Download the app:

Common Questions

American Well Corp. (Amwell) is an independent company providing web-based medical advice including virtual care services on behalf of Blue Cross Blue Shield of North Dakota.