Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
High call volumes
We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Changing Health Insurance Providers Shouldn’t Be A Hassle
It can feel confusing to switch to a new health insurance provider. Luckily, Blue Cross Blue Shield of North Dakota (BCBSND) provides new members with the tools and resources to help navigate that change. You can also use the following tips to reduce or sometimes eliminate the hassle of changing insurance providers.
What To Do Before Switching
Sometimes, your existing carrier will transfer over medical Utilization Management (UM) decisions, which is kind of like a history of medical decisions made between you and your providers. During this process, there are a few things you can do to make the change as easy on you and your family as possible.
Checklist of Tasks to Do Beforehand:
What To Do After Switching
Before you know it, your effective date will come. Your member ID and benefit packet will arrive in the mail. What should you do first? Here’s what you can do to start taking advantage of all your benefits.
