Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
High call volumes
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Special Enrollment Periods
Throughout the year, qualifying events allow individuals to add, drop and change health insurance coverage. The time around these events is called a Special Enrollment period.
There are many life events that qualify you to change coverage, from marriage to a new baby to a loss of existing coverage. Find a full list of events below.
When you apply for health coverage during a special enrollment period, you will be asked to provide documentation of your qualifying life event. For example, a marriage certificate or birth certificate.
NOTE: If you get insurance through your employer, please inform your benefits administrator of your life event.
Special Enrollment FAQ
Understand special enrollment and tax savings
Watch these videos for more in-depth information on special enrollment periods and how to qualify for federal tax credits.
