Extended Customer Service Hours now through February 4

We’ve expanded our hours to support members as new benefits begin January 1, 2022. Learn more  ›

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Once the initial shock wears off, the challenges of a being diagnosed with a critical medical condition can be overwhelming. What are your choices? What's covered? What's next?

That's where our member advocates come in.

Extra care for extraordinary cases

Member Advocates can help walk some members through especially difficult times by:

  • Obtaining pre-authorizations and prior approvals
  • Understanding medical jargon
  • Navigating health care networks and managing physician referrals
  • Walking through medical bills and Explanations of Benefits (EOBs)
  • Speaking to medical staff with you, or on your behalf
  • Suggesting community resources for services not covered by insurance
  • And more

Who participates in Member Advocacy?

Currently, candidates for Member Advocacy are determined on a case-by-case basis, and include those who:

  • Are born severely premature
  • Have congenital defects
  • Have pediatric cancer
  • Experience a traumatic injury
  • Undergo a transplant

Celebrating 10 years of Member Advocacy

Born from one compassionate heart and a can-do attitude, the member advocacy group is now 10 years old. Along the way, our advocates have worked with some pretty incredible people. Meet a few of them here.