Member Advocacy

Once the initial shock wears off, the challenges of being diagnosed with a critical medical condition can be overwhelming. What are your choices? What's covered? What's next?

Through Member Advocacy, a personal advocate helps walk members through this difficult time.

We will walk you through it.

Through Member Advocacy, a personal advocate can help walk you through this difficult time with help in:

• Obtaining pre-authorizations and prior approvals
• Understanding medical jargon
• Navigating health care networks and managing physician referrals
• Walking through medical bills and Explanations of Benefits (EOBs)
• Speaking to medical staff with you, or on your behalf
• Suggest community resources for services not covered by insurance
• And more
  

Who can participate?

Currently, candidates for Member Advocacy are determined on a case-by-case basis, and include those who:

• Are born severely premature
• Have congenital defects
• Have pediatric cancer
• Experience a traumatic injury
• Undergo a transplant

Get Started

If you, or someone you know, may be a candidate for Member Advocacy, please contact an advocate at 877-528-5140 or memberadvocate@bcbsnd.com. There's no need to include personal health information in your email message, we'll contact you for that information.