24/7 health advice

When you or a covered family member is sick, hurt or needs healthcare advice, it can be hard to know what to do. That’s why many plans offer tools like, Advice24, to give you guidance and peace of mind.

Learn more about Advice24 below. And sign in to your account to see if it comes with your health plan. 

Advice24: Around-the-clock support

Get 24/7 expert guidance with Advice24. It connects you with a nurse over the phone or virtual chat* to assess symptoms and help you decide on the best level of care.

*Virtual chat is not available on Care on Demand, Essential and Virtual Value plans.

An Advice24 nurse will:

  • Discuss your symptoms
  • Help you decide if you should see a doctor
  • Provide helpful self-care suggestions for minor injuries and illnesses
  • Help you prepare for a doctor visit
  • Help you understand your prescription
  • Refer you to virtual or in-person providers when appropriate
  • Follow up with you (depending on clinical need)

Advice24 can help with:

  • Vomiting, nausea or upset stomach
  • Cuts, minor burns, scrapes
  • Colds, viruses, coughing
  • Dizziness and headaches
  • Sore throats or flu
  • Back pain
  • Crying or feverish baby
  • Just feeling bad, but you don't know why

How to connect with Advice24

If your plan includes Advice24, you'll find the phone number on the back of your member ID card. You can also sign in to your account. 

If you believe your condition is life- or limb-threatening, call 911. You do not need to call Advice24 first.

Have more questions?

We’re here to answer any questions about these tools and your health plan. Contact customer service to get started.

*Translation services and support for the hearing impaired are available