Our member and provider services may be experiencing higher than normal call volumes from 12/22/25-1/9/26 due to a large number of staff being out of office. We encourage you to utilize alternative forms of communication including secured messaging through online Member Services and Availity Essentials Provider Portal.
High call volumes
Member and Provider Services Representatives will be unavailable Thursday, Jan. 1, due to the holiday. We are unable to accept walk-ins on Friday, Jan. 2., due to short staffing.
Virtual joint and muscle health programs
AI-powered care guided by doctors of physical therapy to deliver personalized support that helps you move better, feel stronger and live pain-free.
Sword Health is a virtual program that helps you prevent or recover from joint, muscle or movement pain on your time, in your space. You’ll be matched with a doctor of physical therapy who creates a plan just for you. A tech kit with a tablet or wearable device will guide you through each session, giving real-time feedback to help you stay safe and make progress. Whether it’s back pain, an old injury or recovery after surgery, Sword helps you feel better on your schedule. You’ll get expert care, personal check-ins and full support every step of the way.
What you get with Sword Health
- Expert support from a doctor of physical therapy
- A care plan tailored to your pain or recovery goals
- Supplemental support from Phoenix, your AI care specialist
- Applicable medical devices provide real-time guidance
- Private pelvic health therapy with expert care
- Tools to ease pain, move better and avoid surgery
- Flexible, virtual sessions. No travel or appointments needed
Why it matters
Start Moving. Start Living.
- Relieve pain so daily tasks feel easier
- Recover faster and get back to what you love
- Avoid surgery and long recovery times
- Move freely without fear or limitation
- Enjoy more energy for work and life
- Feel stronger, steadier and more confident
To access:
Once logged in you will be able to browse all benefits to see if this service is available with your plan.
