Care Management

It helps to have someone on your side when you have a serious health issue or a big change in your care. Care management can help make care feel less overwhelming, especially when you need extra support.

Learn more about this resource below. You can also call us to get started and answer your questions.

Care Management

800-336-2488

8 a.m. – 5 p.m. (CT), Mon. – Fri.

When care management can help the most

Care management is helpful if you or a family member:

• Have a chronic condition, such as diabetes or heart disease

• Are dealing with a new or serious diagnosis

• Have multiple doctor visits or hospital stays
  

• Need help understanding treatment options

• Have a high-risk pregnancy

• Want extra support managing your health

Meet your care managers

Our care managers are nurses, social workers, and mental health specialists that have experience with many health needs.

They are here to listen to your concerns, answer your questions and help guide your care. Think of them as someone you can trust to help with your health. And they’re available at no extra cost. 

What care managers can help you with

• Help you understand your diagnosis and treatment options

• Support your doctor’s care plan

• Answer questions about your health
  

• Help you set and reach your health goals

• Connect you to helpful tools and resources

• Explain your benefits so you can make the most of your plan

They’re your proactive health partners

Care managers may contact you if we think extra support could help. But you don’t have to take part. This can happen after: 

• A hospital stay

• Frequent emergency room visits 

• A new diagnosis

• Changes to your care